Refund Policy

Softlia Return & Refund Policy

At Softlia, we take pride in the quality and comfort of our products. If you’re not completely satisfied with your purchase, we’re here to help.

✅ Returns Eligibility

We accept returns only under the following conditions:

  • Wrong item delivered
  • Damaged or defective product received
  • Size mismatch (unused product only)
  • Item must be unworn, unwashed, and in original packaging
  • Return request must be raised within 7 days of delivery

🛑 **Hygiene-sensitive items like period panties, reusable diapers, and underwear are not eligible for return unless damaged or an incorrect item was delivered.

📦 How to Request a Return

  1. Email us at softlia.in@gmail.com with:

  • Order ID
  • Reason for return
  • Video proof before opening to package showed the product.
  1. Our team will review and approve your request within 48 hours
  2. Approved returns will be picked up or self-shipped as per the location.

💸 Refunds

  • Refunds will be processed only after we receive and inspect the returned item
  • You can choose:
    • Refund to original payment method (5–7 working days)
    • Shipping charges (if any) are non-refundable

❌ Non-Returnable Items

  • Used or washed products
  • Items without original tags/packaging
  • Clearance or discounted items
  • Underwear, period panties (unless defective)

📞 Need Help?

We’re here to assist you!
📧 Email: softlia.in@gmail.com
📞 WhatsApp/Call: 82878-27451
🕐 Working Hours: Mon–Sat, 10 AM to 6 PM