Shipping Policy

Softlia Shipping & Delivery Policy

Effective Date: [Insert Date]

At Softlia, we aim to deliver your products quickly, safely, and affordably across India. Please review our shipping terms below:

🚚 Shipping Charges

  • Free Shipping on all orders above ₹999

  • For orders below ₹999, a flat ₹50 delivery charge applies

  • Prepaid Orders (Online Payment) – Free shipping on all orders, no matter the value

⏱️ Delivery Timeframe

  • Metro Cities: 3–5 business days

  • Other Locations: 5–7 business days

  • Remote/PIN Code-restricted Areas: 7–10 business days

Please note: Delivery timelines may vary slightly due to courier partner constraints, weather conditions, or national holidays.

💳 Payment Options

We offer the following secure payment methods:

  • Online Payment via UPI, Credit/Debit Card, Wallets

  • Cash on Delivery (COD) – available on select PIN codes (additional charges may apply)

🔄 Order Processing Time

  • Orders are processed and dispatched within 12–24 hours (excluding Sundays/public holidays)

  • You will receive a tracking link once your order is shipped

📦 Order Tracking

Once dispatched, you will receive an email/SMS with your tracking number and a link to monitor the delivery status in real time.

📍 Delivery Coverage

We ship to most locations across India. If your area is not serviceable, our support team will inform you immediately and issue a full refund if needed.

❗ Shipping Delays or Issues

In rare cases of delay or delivery issue:

  • Reach out to us at softlia.in@gmail.com or WhatsApp us at [Insert Number]

  • We will coordinate with our courier partners to resolve it quickly

Thank you for shopping with Softlia – where comfort meets care.